frequently asked questions
Order Fulfilment
Fulfillment time depends on the complexity of the collaboration. I endeavor to complete all digital art projects within 1 week. If this is not a realistic expectation you will be informed via email. prior to completing your project submission you can communicate with me for an estimated time frame. If you have a special request or wish your project to be expedited please get in touch and i will again endeavor to accommodate.
Ownership of Work
All work produced is the property of Geordie Draws and physical copies should not be reproduced without explicit written permission.
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Digital works / photography of physical products can be shared on any/all social media platforms providing @geordiedraws is credited and all applicable social profiles are tagged / linked.
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Custom Work High Quality Giclée Prints
The quality of a Giclée print is far superior to all other forms of printing and is the closest an artist can get to matching their original 2-D artwork. The biggest difference between a standard 'inkjet print' and a Giclée print is that Giclée's are produced using pigment-based inks rather than dye-based inks that are found in lower-cost inkjets. Pigment-based inks have a longer lifespan: they can last anywhere from 100 - 200 years without significant fading. Giclée prints also permit for a higher quality, bespoke range of papers with various tones, textures and finishes.
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Custom Work
Unfortunately due to the specificity and time consuming nature of my work refunds // returns are not offered.
Rest assured any realistic and reasonable amendments to a project will be modified accordingly and prior to completion / print of any commission I will contact you to ensure 100% satisfaction.
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Non-custom Physical Prints / Canvas / Other Products
Prior to fulfillment products under-go a quality check. I am incredibly proud of my work and appreciate your support so be rest assured if you are in receipt of a product that does not meet the highest standard I will ensure personally ensure a resolution. If for any reason you are not satisfied with your purchase you can return your product within 14 days for a full refund.